Hospitality Ambassador
hace 4 semanas
Hospitality Ambassador & Butler Assistant Trainee
Position: Hospitality Ambassador & Butler Assistant Trainee (Internship)
Property / Office: Mandarin Oriental Ritz, Madrid
About the Company
Mandarin Oriental Hotel Group is a prestigious owner and operator of some of the most distinguished hotels and resorts globally. The Group currently manages or is developing 36 hotels with over 11,000 rooms across 25 countries in prime business and leisure locations.
About the Hotel
The hotel features a sophisticated residential design crafted by renowned Parisian designers, offering 100 rooms and 53 suites, including several unique specialty suites. The design elements reflect the hotel's historical ties to the city, Spanish culture, and art. With a meticulous restoration that honors the pioneering spirit of César Ritz, a prime central location, five dining establishments and bars led by one of Spain's most acclaimed chefs, along with exceptional leisure and wellness amenities, Mandarin Oriental Ritz, Madrid is poised to be the most luxurious hotel in the city.
Key Responsibilities
- Serve consistently as a Hotel Ambassador.
- Promptly deliver items to guest accommodations, including messages, mail, packages, flowers, and other requested items.
- Initiate engagement with guests upon their arrival.
- Ensure the security of guestroom access.
- Address guest inquiries and provide appropriate responses.
- Assist Doormen or Porters as necessary.
- Perform additional duties as assigned by the Chef Concierge and Bell Captain.
- Support Concierge/Butler colleagues with guest requests and services, including the retrieval of tickets, flowers, and other items as needed.
Company Overview
Mandarin Oriental Hotel Group is recognized for its commitment to excellence in hospitality, operating some of the world's most luxurious hotels and resorts.
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