Campervan Rental Specialist

hace 3 semanas


Barcelona, Barcelona, España roadsurfer A tiempo completo

At roadsurfer, we're passionate about revolutionizing outdoor travel. We're a fast-growing team with ambitious goals and a strong team spirit. Our Campervan Rental Specialist role is your chance to shape the future of sustainable outdoor travel.

Salary: €2,100 - €2,500 per month, depending on experience.

As our Campervan Rental Specialist, you'll be the initial point of contact for customers and prospects, offering tailored guidance on our product offerings, including rent, abo, myroadsurfer, and spots. You'll handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions. Your responsibilities will also include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations.

You'll collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality. If you've worked in customer service or support before, that's great, but we also welcome career changers. Knowing how to use Zendesk or a similar support system is a plus.

We're looking for someone who is skilled in both Italian and English communication (knowing more languages is a bonus). You'll need to be good at dealing with complaints and stay strong in tough situations. A cheerful attitude shines through, even over the phone. And, of course, you truly enjoy camping, travel, road trips, and exploring far-off places.

Benefits:

  • A beautiful, bright office with everything you need
  • A collegial atmosphere with flat hierarchies, lots of fun, and regular team events
  • Flex work and work-action policies, enabling you to switch between office days and home office days and work from abroad in Europe for one month per year
  • An annual camper budget to experience the #happyroadsurfing lifestyle for yourself
  • Dogs in the office are welcome

Work conditions: We are available to our customers from Monday to Sunday, from 08:00 to 20:00. You can work from home as well. A presence in our office for at least 2-3 days per week is expected. We place a high value on early shift planning and attempt to accommodate individual requests.



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