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We are seeking a highly skilled IT Helpdesk Specialist to join our team at Krell Consulting & Training. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide first-line technical support to clients via phone, email, and remote desktop sessions.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Configure and install software, hardware, and peripherals as needed.
- Collaborate with the IT team to resolve complex technical issues and implement new technologies.
- Develop and maintain knowledge of industry-leading technologies, including Microsoft Windows, Microsoft 365, and networking fundamentals.
- Deep knowledge of Microsoft Windows technologies, including Windows 10.
- Experience with hardware, including desktops, laptops, and Teams devices.
- Strong understanding of Microsoft 365 Cloud services, including Teams, OneDrive, and SharePoint Online.
- Excellent communication and problem-solving skills.
- Ability to work autonomously and as part of a team.
- Service-oriented attitude and excellent customer service skills.
- Experience with network fundamentals, including IP addressing, routing, DNS, and DHCP.
- Knowledge of Microsoft Active Directory and Group Policy Objects (GPOs).
This is a hybrid role, with a mix of on-site and remote work. You will be required to work normal business hours, with occasional overtime as needed.
