Sales Support Specialist

hace 1 día


Barcelona, Barcelona, España Cybex Gmbh A tiempo completo

About Cybex Gmbh

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Cybex Gmbh is a dynamic company that values excellent customer service. We are seeking an experienced Sales Support Specialist to join our team in Barcelona.

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Job Summary

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We are looking for a skilled and detail-oriented individual to support our sales team in resolving customer complaints and issues related to after-sales services. The ideal candidate will have a minimum of 2 years of experience in a similar role, with excellent communication skills and the ability to work independently.

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Responsibilities

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The successful candidate will be responsible for:

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  • Attending to customer claims and concerns regarding quality and after-sales issues in a B2B setting;

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  • Resolving these issues promptly by following established company processes;

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  • Improving service quality and processes whenever possible;

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  • Exchanging products under warranty if applicable;

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  • Owning administrative tasks related to the position;

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  • Following up on repairs in our centralized workshop;

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  • Responding to phone calls from our stores and customers;

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    • ">
    • Minimum 2 years of experience in a post-sales or commercial department;

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    • Commercial awareness and sensitivity;

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    • Organization and attention to detail;

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    • Able to work effectively as part of a team;

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    • Mastery of Microsoft Office tools;

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    • Knowledge of ticketing software is a plus;

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    • Fluent Spanish, English essential; fluency in Portuguese a plus;

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    • Residence in the Barcelona area;

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    • An estimated salary of €35,000 - €40,000 per annum depending on experience and qualifications;

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    • Please note that we cannot provide relocation assistance at this time;

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      Benefits

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      As a valued member of our team, you can expect a competitive salary, opportunities for professional growth and development, and a collaborative work environment.

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      How to Apply

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      To apply for this exciting opportunity, please submit your resume and cover letter outlining your relevant experience and qualifications.

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      We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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