Senior Partner Manager

hace 2 semanas

Barcelona, Barcelona, España Sita A tiempo completo
About SITA

SITA's Aircraft Business Unit is dedicated to making flight operations, air traffic management, and aircraft maintenance more sustainable and efficient. We achieve this by enabling collaboration between people and organizations in the air transport industry through:

  • Communication – connecting aircraft and people around the world.
  • Data & Platform – turning aircraft data into valuable insights for the entire industry.
  • Applications – empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.

Ready to redefine air travel? Join us in our mission to make a positive impact on the industry.

Role & Team

To expand its market presence and advance its strategic goals, SITA Aircraft has developed a Partner Management function to strengthen the breadth and depth of its external partner engagements.

This team ensures that SITA Aircraft builds and sustains strong, value-driven relationships with key companies, broadening the impact of its product and service offerings.

As a Senior Partner Manager, you will work closely with colleagues across the business and maintain substantial engagement with key partners, including suppliers.

You will oversee day-to-day partner relationships, establishing and sustaining clear, consistent, and mutually beneficial agreements. Additionally, you may support other business projects to drive our broader objectives.

Responsibilities
  • Manage SITA Aircraft's overall relations with allocated partners, in line with the overall strategy and objectives set for each and in close collaboration with both the designated executive sponsor and all relevant functions.
  • Develop and maintain a shared understanding of product roadmaps and service strategies to ensure alignment between SITA Aircraft and its partners.
  • Foster a consistent view of operational activities, including joint service development roadmaps, quality of service, support services, contracts, and go-to-market strategies.
  • Manage the partner governance model, including regular reviews, assessments, and action tracking to ensure accountability and performance.
  • Collaborate closely with the Director of Partner Management and relevant business owners to establish and maintain a clear strategic engagement framework and action plan.
  • Partner with SITA Aircraft's Supplier Performance Management team when the partner also acts as a key supplier, to streamline processes and enhance collaboration.
  • Map and maintain active interfaces at senior executive, single point of contact (SPoC), and operational levels to ensure effective communication and coordination.
  • Own and manage the escalation process between SITA Aircraft and its partners to resolve issues promptly and efficiently.

This role reports to the VP of Product, SITA Aircraft and is part of the Partner Management team, working under the Director Partner Management.

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