Strategic Software Success Consultant

hace 1 semana


Madrid, Madrid, España Github A tiempo completo

About GitHub
As the global home for all developers, GitHub is an AI-powered developer platform that enables organizations to succeed by fostering collaboration for better software development. With over 100 million people using the platform, including developers from 90 of the Fortune 100 companies, GitHub has become the go-to place for building amazing things together across 330+ million repositories.

Location and Work Arrangement
In this role, you can work from anywhere with a remote setup, while having the opportunity to collaborate with teams in Spain.

Job Summary
The Customer Success Architect role at GitHub focuses on building strong technical relationships, driving business growth, and aligning solutions with customer digital transformation goals. As a trusted advisor, you will leverage IT, industry, and business insights to coach GitHub teams on customer strategies and provide technical guidance for positioning GitHub solutions. Your goal is to serve as the customer's advocate by relaying feedback and challenges to internal teams, escalating critical issues to ensure effective solutions and support for the customer.

Main Responsibilities
- Customer and Industry Insights: Align customer business requirements with product features to support their digital transformation goals, ensuring technology meets their specific needs.
- Leverage Business Insights: Use global best practices and industry expertise to inform account strategy and growth opportunities, collaborating with global teams to gather data, assess performance, and identify risks, providing actionable recommendations for customer success and adoption.
- Trusted Advisor: Leverage IT, industry, and business insights to coach GitHub teams on customer strategies and provide technical guidance for positioning GitHub solutions, advising technical and business stakeholders on embedding DevSecOps using GitHub narratives, simplifying complex technical concepts for diverse audiences, and inspiring collaboration among customers, partners, and GitHub teams to drive business transformation.
- Cross-Functional Collaboration: Partner across GitHub Revenue and Product teams (Customer Success Manager, Account Executives, Solutions Engineers, Product Managers, and Support Engineers) to define and execute account strategy, engaging in post-sales activities with large customers, aligning stakeholders to drive solution implementation, and fostering strong relationships within the customer organization.

Key Skills and Qualifications
To be successful in this role, you will need strong technical skills, business acumen, and excellent communication and collaboration abilities. You should have experience in customer-facing roles, preferably in a SaaS or cloud-based environment, with a deep understanding of DevOps and software development methodologies.

Salary and Benefits
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on your level of experience and qualifications. In addition to your base salary, you will receive a comprehensive benefits package, including health insurance, retirement savings, and generous paid time off.



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