Strategic Innovation Consultant
hace 1 mes
We are seeking a highly skilled Strategic Innovation Consultant to join our team at Opinno.
This role involves:
- Analyzing project requirements to understand the scope and implementation plan of consulting projects.
- Designing solutions adapted to client and project needs using innovation methodologies and processes.
- Collecting primary and secondary data using market intelligence methodologies, tools, and information sources.
- Preparing deliverables and analysis reports on the state of the art in our areas of interest.
- Updating and communicating the status of the project to ensure good progress and improve quality.
- Conducting customer journey mapping and customer feedback analysis to identify pain points and opportunities for enhancement.
- Implementing customer experience (CEX) strategies and monitoring their impact.
- Collaborating with cross-functional teams to ensure alignment and integration of CEX initiatives with overall business goals.
Requirements:
We are looking for someone with experience in innovation consulting and proven track record of applying customer experience (CEX) methodologies. Knowledge of CEX, customer support methodologies, and customer accompaniment is also required. Additionally, familiarity with customer relationship management (CRM) tools and software is an asset.
Benefits:
Opinno offers a great work environment, flexible working schedule, and opportunities for training and development. We welcome applicants from all paths of life and are devoted to making our hiring process as inclusive and accessible as possible.
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