Strategic Salesforce Service Cloud Product Owner

hace 4 semanas


Madrid, Madrid, España Sd Worx A tiempo completo

Company Overview: SD Worx is a leading European provider of Payroll & HR services with a global presence. Our goal is to bring people solutions to life, enabling companies to turn Human Resources into a valuable asset for the business and its people.

Salary: An attractive salary based on your experience and achievements, along with the freedom to create your personal benefit package, offers a competitive compensation plan.

Job Description: As the Product Owner of the Salesforce Service Cloud domain, you are responsible for maximizing the value of our Enterprise Tools by effectively managing the backlog and evolving these tools within the SD Worx product landscape. You will work closely with internal stakeholders, the product team, and other teams to create user stories and prioritize them for the team, considering the support needed for existing tools and future plans. Your role involves end-to-end responsibility for further evolving the tools and following up on projects from start to finish. The Salesforce Service Cloud team handles service management in our enterprise value chain, ensuring that customer inquiries regarding their services are directed to the correct persons within the company.

Required Skills and Qualifications: A degree in IT or related fields or equivalent experience is required. A minimum of 5 years of experience as a Product Owner, ideally with experience in Salesforce and Service Management Processes, is necessary. Strong analytical, communication, and problem-solving skills are essential. You should be able to quickly gain insight into the SD Worx business, translate business needs into clear requirements and objectives, and have experience working in Agile squads. International experience is considered a plus, and strong process thinking, attitude of continuous optimization, prioritization, meeting deadlines, and stakeholder management skills are also required.

Benefits: At SD Worx, we offer an attractive salary based on your experience and achievements, flexible working hours, and the opportunity to compose your personal benefit package. We provide learning opportunities through individual development plans and professional training, as well as career growth prospects within the company.



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