Salesforce Service Cloud Product Owner for Global Enterprise Solutions

hace 3 semanas


Madrid, Madrid, España Sd Worx A tiempo completo

About SD Worx

SD Worx is a leading European provider of payroll and HR services with a global reach. Our goal is to bring people solutions to life, enabling businesses to turn Human Resources into a source of value.

Your Role

We are seeking a skilled Product Owner for our Salesforce Service Cloud domain. As a member of an international team, you will work closely with internal stakeholders, the product team, and other teams to create user stories and prioritize them for the team.

The Product Owner is responsible for maximizing the value of our tools through effective backlog management and evolution within the SD Worx product landscape. You will take end-to-end responsibility to further evolve the tools and follow up on projects from start to finish.

Job Description

The Salesforce Service Cloud team is responsible for service management in our enterprise value chain. This involves handling customer requests from all countries where we operate. Your focus will be on ensuring that customers' requests are handled by someone in SD Worx.

What We Offer

An attractive salary based on your experience and achievement, ranging from $120,000 to $180,000 per year, depending on qualifications and location. You will also have the freedom to compose your personal benefit package.

A dynamic environment with flexible working hours and remote work options. Learning opportunities through individual development plans and professional training.

Career growth, whether you want to become an expert in your field or expand your knowledge more horizontally, there is always room to grow within SD Worx.

Requirements

  • Degree in IT or related fields or equivalent experience.
  • Minimum 5 years of experience as a Product Owner, ideally with experience in Salesforce and Service Management Processes.
  • Excellent analytical, communication, and problem-solving skills.
  • Able to quickly acquire a good insight into the SD Worx business.
  • Experience working in Agile squads.
  • Strong in process thinking, with an attitude of continuous optimization.
  • Can prioritize, meet deadlines, and work under pressure.
  • Strong stakeholder management skills.
  • Ensures the team understands requirements correctly.


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