Customer Service Representative for Taxi App

hace 1 mes


Barcelona, Barcelona, España Blu Selection A tiempo completo

About the Role:

We're seeking a skilled Customer Service Representative to join our team at Blu Selection. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and ensuring their experience with our taxi app is seamless and enjoyable.

Key Responsibilities:

  • Provide top-notch customer support via phone, email, or social media
  • Act as a mentor to customers, guiding them through various projects
  • Deliver calm and resourceful troubleshooting for customer queries
  • Collaborate with other departments to redirect related cases and issues

Requirements:
  • Native-level Dutch and B2-level English
  • Understanding of the value of a good customer experience
  • Excellent communication and listening skills
  • Ability to work proactively in a fast-paced environment
  • Excitement about intercultural communication and expatriate lifestyle

What We Offer:
  • Fixed-term contract with renewal option
  • Full-time (40h/week, 8h/day) rotative shifts
  • Intensive training program
  • Competitive salary (1040€ gross/month including accommodation or 1298€ gross/month excluding accommodation)
  • Relocation package for international candidates
  • Private health insurance after 6 months
  • Free Portuguese lessons, cooking classes, sports activities, and social events

About Living in Lisbon:
  • Colourful city view and rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes, and happy-go-lucky urban life
  • Warm climate and sunny beach life next to the Atlantic
  • Large English-speaking local community and international environment


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