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Enterprise Financial Growth Specialist
hace 1 mes
Embat is revolutionizing financial management for medium and large enterprises, empowering them to make informed decisions with our cutting-edge platform. By leveraging technology and exceptional customer experience, we aim to drive business growth and success.
About the Role:
We are seeking a highly skilled Enterprise Financial Growth Specialist to join our team. In this role, you will work closely with our Sales, Implementation, Product, and Customer Ops teams to ensure seamless onboarding, effective customer support, and continuous product improvement. Your primary focus will be on guiding new customers through our SaaS product, building strong relationships, and advocating for their needs within the company.
Key Responsibilities:
- Onboarding & Training: Provide expert guidance to new customers, ensuring they fully understand and utilize our platform.
- Customer Relationship Management: Foster long-lasting relationships with customers, acting as their primary point of contact.
- Customer Support: Deliver timely and effective support to resolve customer issues, collaborating with internal teams as necessary.
- Customer Advocacy: Champion customers' needs and feedback within the company, driving product evolution.
- Performance Tracking: Monitor customer health metrics and proactively address potential issues to prevent churn.
- Upselling & Renewal: Identify opportunities for upselling and ensure successful renewals by demonstrating the value of our products.
Requirements:
- Experience: 3+ years in customer success, account management, or a related field in financial technology.
- Communication Skills: Excellent verbal and written communication skills, conveying complex information effectively.
- Customer-Centric Attitude: Strong commitment to providing exceptional customer service and satisfaction.
- Problem-Solving Skills: Proactive and analytical mindset, identifying issues and developing practical solutions.
- Technical Aptitude: Comfortable with technology and quick to learn new software and tools.
- Bachelor's Degree: A degree in business, finance, or a related field is preferred.
- Languages: Working proficiency in English & fluent in Spanish.
What We Offer:
- A competitive salary of $80,000 - $110,000 per year, commensurate with experience.
- A hybrid working setup and flexible schedule.
- Latest technology of your choice to perform impactful work.
- Access to private health insurance with Sanitas.
- Access to salary on demand, restaurant card, transport card, and kindergarten checks through Payflow.
- Career progression with twice-yearly performance reviews.
- An opportunity to work hand-in-hand with our founders, who built their careers in Investment Banking at J.P. Morgan for over a decade.
- 360-degree development through internal and external talks, sponsored conferences, and more.
- Team Building plans.
