Technical Support Specialist with Competitive Salary
hace 1 semana
At Avature, we're committed to delivering exceptional service to our employees by ensuring all equipment is up and running at all times. As a Help Desk Analyst, you'll play a crucial role in resolving issues related to our work tools, while expanding your IT and computer skills.
Key Challenges and Objectives:
- Acquire comprehensive knowledge of devices and hardware used at Avature and their configuration requirements.
- Develop autonomy and ownership when handling help desk issues.
- Provide excellent customer service to internal clients.
- Collaborate with fellow employees to troubleshoot technical issues.
- Prioritize requests for technical assistance.
- Install, configure, and upgrade desktop hardware and peripherals.
- Maintain confidentiality and security regarding processes, storage, and access.
- Promote and apply Avature best practices and security policies.
About You:
- Passionate about technology and eager to learn.
- Fluent in written and spoken English.
- Proficient in Windows, macOS, and Ubuntu.
- Experienced in troubleshooting and problem-solving.
- Enthusiastic about assisting others with technical issues.
About Us:
Avature is a leading enterprise SaaS solution provider for global talent acquisition and talent management. We prioritize high-quality engineering and customer service, driving innovation in the market. Our private cloud platform supports over 650 companies worldwide, including 110 Fortune 500 companies, and five governments. We design, build, implement, and support our product ourselves, with a strong commitment to quality engineering and innovation.
We value opportunities for growth and development within a dynamic environment that encourages autonomy and creative thinking. Our career development program supports continuous learning and leadership growth, positively impacting each individual's professional trajectory.
We offer:
- A fast-paced, energetic, and engaging work environment.
- Flexible hours and remote work options.
- Four salary reviews per year.
- The option to earn part of your salary in US dollars.
- Three weeks' vacation from the first year.
- Four weeks' paternity leave.
- OSDE 310 health coverage (family plan).
- Four days a year to attend events related to professional development.
- A week off at the end of the year (December 26-31).
- Your birthday off.
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