Multilingual Customer Service Advisor
hace 2 semanas
About the Role
We are seeking a skilled and empathetic customer service representative to join our team as a multilingual advisor. This is a fantastic opportunity for individuals who enjoy working in a fast-paced environment, communicating with customers from diverse backgrounds, and resolving issues efficiently.
Job Responsibilities
- Customer Support: Respond to customer inquiries via email and phone, ensuring a high level of service and satisfaction.
- Problem-Solving: Identify and resolve customer complaints in a professional and timely manner.
- Team Collaboration: Work closely with internal teams to provide effective solutions and support.
Requirements
- Languages: C2 level Icelandic and advanced English language skills.
- Skills: Excellent communication, problem-solving, and interpersonal skills.
- Experience: Previous experience in customer service or contact center environments is highly valued.
Benefits
- Salary: 38.5 hours/week, available shifts: 09:00-20:00h.
- Contract: Temporary contract with opportunities for permanent employment.
- Perks: Free private health insurance, flexible remuneration in nursery school transport, and a Feel Good program including Spanish lessons, quizzes, and group activities.
About Us
Teleperformance Spain offers a dynamic work environment, modern office spaces, and a multicultural team. We prioritize employee growth and development, providing regular training and coaching opportunities.
Location
Our office is well-connected by public transport and situated near Glories shopping mall (Westfield).
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