International Customer Support Representative
hace 6 días
Job Title: International Customer Support Representative
About Sagan:
Sagan is an exclusive membership community that bridges the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.
Position Overview:
The Customer Service Specialist role involves providing general customer support, assisting with reservations and inquiries, and handling other general company tasks to ensure customer satisfaction and smooth operational processes.
Key Responsibilities:
- Provide prompt and professional customer support via phone, email, and chat.
- Assist customers with reservations, cancellations, and inquiries.
- Address and resolve customer complaints in a timely manner. Escalate complex issues to the appropriate departments when necessary.
- Maintain accurate records of customer interactions and transactions.
- Update customer information in the database as required.
- Work closely with other departments to ensure seamless service delivery.
- Communicate effectively with team members to share knowledge and provide support.
Qualifications:
- Strong proficiency in English.
- Excellent communication and interpersonal skills.
- Ability to work independently and handle multiple tasks simultaneously.
- Experience in customer service or a related field is a plus.
Salary Range: Up to $1300 USD per month (dependent on experience). Work Schedule: Sunday - Thursday, 3:00 PM to 11:30 PM EST (Independent Contractor Position).
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