International Customer Support Representative

hace 4 semanas


Madrid, Madrid, España Cigna A tiempo completo
The Role

As a Multilingual Customer Service Representative, you'll be responsible for client communication for designated account relationships. Key areas include:

  • Managing day-to-day queries from clients and insurers via various channels, primarily telephone and email.
  • Coordinating and ensuring follow-ups on assigned contracts.
  • Handling medical issues in collaboration with medical consultants.
  • Identifying and utilizing the most efficient communication channels (phone, email, letter).
  • Translating documents when required.
  • Following work planning guidelines to ensure priorities are correctly addressed and service performance remains on track.
  • Analyzing complaints, identifying root causes, and suggesting improvements to enhance customer satisfaction.
  • Maintaining a cooperative and friendly working environment.


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