Shared Services Centre Specialist

hace 1 semana

Madrid, Madrid, España CHUBB A tiempo completo

Are you passionate about delivering exceptional quality and service in a dynamic Shared Services Centre environment?

We are seeking a highly skilled and detail-oriented Shared Services Centre Specialist to join our team in Madrid. As a key member of our Policy Servicing Unit, you will be responsible for reviewing instructions, accurately entering complex premium bookings, and preparing policy documentation.

Key Responsibilities:

  • Undertake audits and Quality Control checking of outsourced and retained work elements to ensure the highest standards of delivery.
  • Book premiums onto business systems within agreed Service Level Agreements.
  • Prepare required policy documentation within agreed SLAs and quality standards.
  • Produce system over limit reports and daily SOX reporting for Team Leader sign off.
  • Review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, and make recommendations for continuous improvement.
  • Oversee and maintain delivery of Contract Certainty requirements for both retained and outsourced bookings.
  • Undertake processing and control of broker Closings and other Underwriting Support activities.
  • Have an in-depth understanding of processes and adopt an ethos of continuous review to improve, error proof, automate, simplify, clarify, and eradicate any non-value process steps.
  • Assist Credit Control with the management of credit referrals within agreed limits of authority.

Requirements and Skills:

  • Native/bilingual level in Dutch.
  • Business level of English.
  • Experience within a Processing role is essential, particularly experience of following written instructions, data entry, and document/report drafting.
  • Strong customer service skills and customer-centric attitude.
  • Strong attention to detail and the desire to deliver and improve quality.
  • Problem resolution and decision-making skills.
  • Ability to work in a team environment as well as on own initiative.

What We Offer:

  • 29 days of vacation a year.
  • 2 days working from home option + additional flexible days.
  • Working from home allowance.
  • Entry time flexibility.
  • Private medical insurance.
  • Life and accident insurance.
  • Meal allowance.
  • Pension plan.
  • Stock purchase plan.
  • Flexible compensation scheme.
  • Gympass.
  • Employee assistance program.
  • Comprehensive Learning & Development offer.

We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position. Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive. Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

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