Shared Service Centre Operations Specialist
hace 4 semanas
Are you fluent in English and Dutch and passionate about working in a dynamic and challenging role with one of the world’s leading insurance companies?
About the Role:
We are seeking a highly skilled and experienced Shared Service Centre Specialist to join our team in Madrid. As a key member of our Policy Servicing Unit, you will be responsible for providing high-quality service delivery and accuracy in reviewing instructions, booking premiums, and preparing policy documentation.
Key Responsibilities:
- Conduct audits and quality control checks to ensure the highest standards of delivery and accuracy.
- Book premiums onto business systems within agreed service level agreements.
- Prepare policy documentation within agreed timelines and quality standards.
- Produce system over limit reports and daily SOX reporting for team leader sign-off.
- Monitor and review outsourced work elements, identify problems or inefficiencies, and track root cause analysis for continuous improvement.
- Oversee delivery of contract certainty requirements for both retained and outsourced bookings.
- Undertake processing and control of broker closings and other underwriting support activities.
- Have an in-depth understanding of processes and adopt an ethos of continuous review to improve, error-proof, automate, simplify, clarify, and eradicate non-value process steps.
- Assist credit control with management of credit referrals within agreed limits of authority.
Requirements and Skills:
- Native/bilingual level in Dutch.
- Business level of English.
- Experience in a processing role, particularly in following written instructions, data entry, and document/report drafting.
- Strong customer service skills and customer-centric attitude.
- Strong attention to detail and desire to deliver and improve quality.
- Problem resolution and decision-making skills.
- Ability to work in a team environment as well as on own initiative.
What We Offer:
- 29 days of vacation per year.
- 2 days working from home option + additional flexible days.
- Working from home allowance.
- Entry time flexibility.
- Private medical insurance.
- Life and accident insurance.
- Meal allowance.
- Pension plan.
- Stock purchase plan.
- Flexible compensation scheme.
- Gympass.
- Employee assistance program.
- Comprehensive Learning & Development offer.
Flexible Working:
We are open to discussing flexible working arrangements. This can be discussed with the recruitment business partner managing this position.
Our Core Values:
We live by integrity, client focus, respect, excellence, and teamwork. We are an ethical and honest company that’s committed to our clients. A business that’s built on mutual trust and respect for our employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity and Inclusion:
We consider our people our chief competitive advantage and treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Equal Opportunity Statement:
We provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation, or gender identity or expression, or any other legally protected category.
Language:
The official language of this role is English.
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