Shared Services Centre Operations Specialist

hace 4 días


Madrid, Madrid, España Chubb A tiempo completo
About the Role

We are seeking a skilled Shared Services Centre Specialist to join our team in Madrid. This is an interim position for 12 months.

Key Responsibilities
  1. Provide high-quality service delivery and accuracy within the PSU function.
  2. Review instructions received from Underwriters and Underwriting Assistants, accurately enter complex premium bookings, and prepare policy documentation.
  3. Undertake audits and Quality Control checking of outsourced and retained work elements.
  4. Book premiums onto business systems within agreed Service Level Agreements.
  5. Prepare required policy documentation within agreed SLAs and quality standards.
  6. Monitor and track root cause analysis of rework and make recommendations for continuous improvement.
  7. Oversee and maintain delivery of Contract Certainty requirements for both retained and outsourced bookings.
  8. Assist Credit Control with the management of credit referrals within agreed limits of authority.
Requirements
  • Native/bilingual level in Dutch.
  • Business level of English.
  • Experience within a Processing role, particularly experience of following written instructions, data entry, and document/report drafting.
  • Strong customer service skills and a customer-centric attitude.
  • Strong attention to detail and the desire to deliver and improve quality.
  • Problem resolution and decision-making skills.
  • Ability to work in a team environment as well as on own initiative.


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