Shared Services Centre Operations Specialist
hace 4 días
We are seeking a skilled Shared Services Centre Specialist to join our team in Madrid. This is an interim position for 12 months.
Key Responsibilities- Provide high-quality service delivery and accuracy within the PSU function.
- Review instructions received from Underwriters and Underwriting Assistants, accurately enter complex premium bookings, and prepare policy documentation.
- Undertake audits and Quality Control checking of outsourced and retained work elements.
- Book premiums onto business systems within agreed Service Level Agreements.
- Prepare required policy documentation within agreed SLAs and quality standards.
- Monitor and track root cause analysis of rework and make recommendations for continuous improvement.
- Oversee and maintain delivery of Contract Certainty requirements for both retained and outsourced bookings.
- Assist Credit Control with the management of credit referrals within agreed limits of authority.
- Native/bilingual level in Dutch.
- Business level of English.
- Experience within a Processing role, particularly experience of following written instructions, data entry, and document/report drafting.
- Strong customer service skills and a customer-centric attitude.
- Strong attention to detail and the desire to deliver and improve quality.
- Problem resolution and decision-making skills.
- Ability to work in a team environment as well as on own initiative.
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