Shared Services Centre Specialist

hace 1 mes

Madrid, Madrid, España CHUBB A tiempo completo
Job Title: Shared Services Centre Specialist

We are seeking a highly skilled and detail-oriented Shared Services Centre Specialist to join our team in Madrid. As a key member of our Policy Servicing Unit, you will be responsible for providing exceptional quality, service delivery, and accuracy in reviewing instructions, entering complex premium bookings, and preparing policy documentation.

Key Responsibilities:
  • Conduct audits and quality control checks to ensure the highest standards of delivery.
  • Book premiums onto business systems within agreed service level agreements.
  • Prepare required policy documentation within agreed SLAs and quality standards.
  • Produce system over limit reports and daily SOX reporting for team leader sign-off.
  • Review and monitor outsourced work elements, identify problems, and make recommendations for continuous improvement.
  • Oversee and maintain delivery of contract certainty requirements for retained and outsourced bookings.
  • Process and control broker closings and other underwriting support activities.
  • Develop an in-depth understanding of processes and adopt a continuous review ethos to improve, error-proof, automate, simplify, clarify, and eradicate non-value process steps.
  • Assist credit control with the management of credit referrals within agreed limits of authority.
Requirements and Skills:
  • Native/bilingual level in Dutch.
  • Business level of English.
  • Experience in a processing role, particularly following written instructions, data entry, and document/report drafting.
  • Strong customer service skills and customer-centric attitude.
  • Strong attention to detail and desire to deliver and improve quality.
  • Problem resolution and decision-making skills.
  • Ability to work in a team environment and on own initiative.
What We Offer:
  • 29 days of vacation a year.
  • 2 days working from home option + additional flexible days.
  • Working from home allowance.
  • Entry time flexibility.
  • Private medical insurance.
  • Life and accident insurance.
  • Meal allowance.
  • Pension plan.
  • Stock purchase plan.
  • Flexible compensation scheme.
  • Gympass.
  • Employee assistance program.
  • Comprehensive Learning & Development offer.

We are open to discussing flexible working arrangements. This can be discussed with the recruitment business partner managing this position.

Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We are an equal opportunity employer and welcome applications from all qualified candidates.

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