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Field Engineer Support Specialist

hace 1 mes

Madrid, Madrid, España Trt Shared Services, Opc A tiempo completo
About the Role

We are seeking a highly skilled Field Engineer Support Specialist to join our team at Trt Shared Services, Opc. This is a fantastic opportunity for a motivated individual to work with cutting-edge technology and make a real impact on our customers.

Key Responsibilities
  • Manage spares movement in and out of the warehouse, ensuring accurate inventory levels and timely delivery to customers.
  • Resolve minor incidents reported by customers, providing prompt and professional support to ensure their needs are met.
  • Assist in parts deliveries to Field Engineers and Service Partner Engineers, ensuring seamless logistics and customer satisfaction.
  • Perform quarterly stock takes in local warehouses and service partner warehouses, maintaining accurate records and identifying areas for improvement.
  • Conduct onsite physical and logical audits to proactively identify sparing needs and prevent potential issues.
Requirements
  • Degree in a relevant field, such as engineering or computer science.
  • Proven experience in field engineer support, with a strong understanding of hardware maintenance and troubleshooting.
  • Excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team.
  • Ability to learn and adapt quickly, with a strong commitment to ongoing professional development.
  • Familiarity with company policies and procedures, including those related to health and safety, data protection, and customer confidentiality.
Benefits
  • Competitive salary: $60,000 - $80,000 per annum.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The chance to work with a leading organization in the industry.