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Technical Account Manager
hace 1 mes
We are seeking a highly skilled Technical Account Manager to join our team at Empresa Reconocida. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our eCommerce clients across Europe.
About the Role
The Technical Account Manager will be a key player in our team, working closely with clients to understand their business goals and priorities. You will be responsible for building strong relationships with clients, providing expert advice and guidance, and ensuring that our services are functioning well.
Key Responsibilities
- Build strong relationships with clients and become an expert key player on their implementation
- Provide proactive recommendations, best practices, and technical solutions to help clients optimize their integration with Viva Wallet
- Coordinate and facilitate the integration of services and identify potential areas of concern for clients before they arise
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and/or Operations teams
- Develop technical documents for distribution to Viva Wallet's clients
- Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
- Contribute to the development of our implementation and support policies and procedures
- Keep up with trends and developments in Payments, FinTech, Neobanks, and e-commerce
Requirements
- Minimum 3 years of relevant experience, ideally within the Payments & Fintech Industry
- In-depth knowledge of REST APIs and Postman (or similar)
- Solid technical background with hands-on experience in software development
- Proven and significant capability of managing software integration projects
- Excellent problem-solving skills, with the ability to analyze and solve problems using technology
- Sound commercial acumen
- Excellent written and verbal communication in English
Nice to Haves
- Fluent in one or more of: German, French, Italian, or Spanish
- Payments & Fintech Industry experience
- Integration of e-commerce solutions and plugins
- Experience with WooCommerce, Shopify, PrestaShop, Magento, or OpenCart
- BSc degree in Computer Science, or relevant field
Benefits
We are offering an attractive competitive salary and the opportunity for rapid career development, working closely with a highly motivated team in a dynamic and fast-paced environment.
