Senior Support Specialist
hace 3 semanas
We are seeking a talented Senior Support Specialist to join our team in Barcelona, Spain.
Job Overview
The successful candidate will be responsible for providing exceptional support to customers by troubleshooting and resolving issues with our Point of Sale application. This is an exciting opportunity to work with a leading travel technology company and be part of a dynamic team.
Main Responsibilities
- Interact with level 1 and 2 support teams to receive and resolve customer issues
- Reproduce, troubleshoot, analyze, and investigate root cause of issues using tools like Splunk and DataDog
- Create monitoring alerts and dashboards using Splunk and DataDog
- Provide recommendations for improvements based on reported issues
- Maintain troubleshooting guides and other support-related documentation
- Attend troubleshooting calls with customers if needed
- Some programming and debugging duties will be required to develop queries/reports of varying complexity and to troubleshoot and fix programmatic issues
- Evaluate and escalate issues to other teams as necessary
About You
- 3+ years of experience in customer support activities on desktop and web-based applications
- Experience in understanding log files from microservices-oriented applications
- Familiarity with Web Services technologies: RESTful APIs, XML
- Exposure to Agile methodologies (Scrum, Kanban, SAFe) and DevOps culture/practices
- Experience with Jira for requirements/story management and work management tools is a plus
- Competitive base salary, estimated at €45,000-€60,000 per year, depending on qualifications and experience
- A comprehensive benefits package, including private medical insurance, pension plan, meal tickets, gym sub, very generous holiday allowance, and more
What We Offer
At Travelport, we value our employees' contributions and offer a range of benefits to support their well-being and career growth. As a member of our team, you can expect:
- A dynamic and supportive work environment
- Opportunities for professional development and training
- A competitive salary and benefits package
- A generous holiday allowance and flexible working hours
- The chance to work on exciting projects and contribute to the success of a leading travel technology company
-
Senior Technical Support Specialist
hace 1 mes
Barcelona, Barcelona, España Sage Lake Senior Living A tiempo completoWe are seeking a highly skilled Senior Technical Support Specialist to join our team in Barcelona. This individual will be responsible for providing technical support for engineering software and hardware in a network environment. The ideal candidate will have a degree in computer science or a related field and a minimum of 3 years of experience in IT, with...
-
Technical Support Specialist – Barcelona
hace 2 días
Barcelona, Barcelona, España Sage Lake Senior Living A tiempo completoOverviewSage Lake Senior Living seeks a Technical Support Specialist to join our team in Barcelona. This role is responsible for providing high-quality support services to our engineering software clients.Job DescriptionWe are seeking an experienced Technical Support Specialist to provide first-line support on Engineering Software client platforms for...
-
Senior Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Sage Lake Senior Living A tiempo completoJob Description: We are seeking a highly skilled Senior Technical Support Specialist - Barcelona to join our team. The successful candidate will be responsible for providing first-line support for engineering software and hardware in a dynamic IT environment.Key Responsibilities:Technical Support: Provide prompt and effective technical support for...
-
Senior PC Support Specialist
hace 3 semanas
Barcelona, Barcelona, España SkySys A tiempo completoAbout the RoleWe are seeking an experienced Senior PC Support Specialist to join our team at SkySys. As a key member of our IT support team, you will be responsible for providing high-quality technical support for all End User Computing devices for office-based staff.
-
Senior Support Engineer
hace 4 semanas
Barcelona, Barcelona, España Sage Lake Senior Living A tiempo completoSage Lake Senior Living is seeking a Senior Support Engineer to join our team in Barcelona, Spain. The successful candidate will be responsible for providing ICT Service Desk first line support on Engineering Software client platform for incidents and requests from technical end-users.Job DescriptionThe Senior Support Engineer will work closely with the...
-
Senior Vehicle Support Specialist
hace 2 días
Barcelona, Barcelona, España Bosch Group A tiempo completoOverviewBosch Service Solutions is a leading global motor company that offers a unique opportunity to work in the technology and automotive industry. Our team provides exceptional customer support, and we're looking for a skilled professional to join us as a Senior Vehicle Support Specialist.Salary: $45,000 - $65,000 per yearJob Description:We're seeking an...
-
Senior Instrumentation Specialist
hace 4 semanas
Barcelona, Barcelona, España Beckman Coulter Life Sciences A tiempo completoBeckman Coulter Life Sciences is a global leader in the life sciences industry, dedicated to empowering researchers and clinicians with innovative solutions that accelerate scientific breakthroughs and improve human health.We are seeking a highly skilled Senior Instrumentation Specialist to join our team as a Field Technical Support representative. This role...
-
Senior Client Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAt Blu Selection, we're on a mission to empower sales and marketing teams with cutting-edge tools. Our client is a leading provider of cloud-based software, trusted by over 100,000 companies in 179 countries.We're looking for an experienced Senior Client Support Specialist to join our Lisbon office. As a key member of our support team, you'll provide...
-
Senior Technical Support Specialist
hace 2 días
Barcelona, Barcelona, España Robert Bosch Group A tiempo completoCompany OverviewWe are a Bosch company that provides services and complex technology-driven solutions in the area of Business Process Outsourcing, making us unique in the Bosch world. We work with leading companies from various sectors across the globe as well as other Bosch units.Job DescriptionAs a Senior Technical Support Specialist, you will provide...
-
Senior Technical Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Bosch A tiempo completoJob DescriptionWe are seeking a highly skilled and motivated Senior Technical Support Specialist to join our team at Bosch. This role will involve providing exceptional digital technical support on our products, utilizing various tools and resources.The ideal candidate will have a strong technical background, excellent communication skills, and the ability...
-
Administrative Support Specialist
hace 4 semanas
Barcelona, Barcelona, España A.P. Moller - Maersk A tiempo completoAbout the Role:As an Administrative Support Specialist at A.P. Moller - Maersk, you will be responsible for providing general administrative support to senior leaders and teams. Your duties will include dedicated secretarial and administrative assistant support, general office administration, reception duties, and mailroom and filing support.About You:We are...
-
Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completoCompany Overview: Thermo Fisher Scientific Inc. is the global leader in serving science, with annual revenue exceeding $30 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer.The Job: We are seeking a highly skilled Technical Support Specialist to join our team in Madrid, Barcelona, or Milan region. As a Senior...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Dow Jones A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dow Jones in Barcelona. As a Technical Support Specialist, you will provide exceptional support for our destination and integration products, resolving complex technical issues for our customers.
-
Administrative Support Specialist
hace 1 semana
Barcelona, Barcelona, España Cognita Asia Holdings Pte Ltd A tiempo completoAbout the RoleWe are seeking an experienced Administrative Support Specialist to join our team at Cognita Asia Holdings Pte Ltd. This is a permanent, full-time position starting in October 2024.Job DescriptionAs an Administrative Support Specialist, you will be responsible for providing exceptional customer service, handling confidential information, and...
-
Senior Technical Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Esko A tiempo completoAbout Esko:">Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters.">We recognize that people come with a...
-
Customer Support Specialist
hace 1 mes
Barcelona, Barcelona, España Head Hunt International A tiempo completoCustomer Support SpecialistOur client, a leading technology company, is seeking an experienced Customer Support Specialist to join their team in Athens, Greece. As a Customer Support Specialist, you will be responsible for providing top-notch support to customers, identifying their needs, and delivering solutions to resolve their issues.Key...
-
Senior Customer Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Munay Global Services A tiempo completoWe're seeking a highly skilled Senior Customer Support Specialist to join Munay Global Services in Barcelona. As a key member of our team, you'll provide top-notch support to customers via phone and email on a range of issues.Key Responsibilities:Customer Support: Provide accurate, valid and complete information by using the right procedures; resolve...
-
SAP Senior Specialist for Cloud ERP Finance
hace 4 semanas
Barcelona, Barcelona, España Sap A tiempo completoAbout UsSAP is focused on collaboration and a shared passion to help the world run better.Our TeamWe offer a highly collaborative, caring team environment with strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.Job ProfileWe are looking for a Digital Solution Advisor Senior Specialist to...
-
Administrative Support Specialist
hace 2 días
Barcelona, Barcelona, España Hewlett Packard Enterprise A tiempo completoJob OverviewThis is a full-time position for an experienced Administrative Support Specialist to provide high-level administrative support to upper-level executives within the organization. The role requires a professional with exceptional organizational and communication skills, ability to prioritize tasks effectively, and maintain...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Head Hunt International A tiempo completoJob Title: Technical Support SpecialistLocation: Athens, GreeceOur company, a leading provider of contact centre outsourcing services, is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via phone, email, and chat. Your primary goal will...