Senior Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Travelport A tiempo completo

We are seeking a talented Senior Support Specialist to join our team in Barcelona, Spain.

Job Overview

The successful candidate will be responsible for providing exceptional support to customers by troubleshooting and resolving issues with our Point of Sale application. This is an exciting opportunity to work with a leading travel technology company and be part of a dynamic team.

Main Responsibilities

  • Interact with level 1 and 2 support teams to receive and resolve customer issues
  • Reproduce, troubleshoot, analyze, and investigate root cause of issues using tools like Splunk and DataDog
  • Create monitoring alerts and dashboards using Splunk and DataDog
  • Provide recommendations for improvements based on reported issues
  • Maintain troubleshooting guides and other support-related documentation
  • Attend troubleshooting calls with customers if needed
  • Some programming and debugging duties will be required to develop queries/reports of varying complexity and to troubleshoot and fix programmatic issues
  • Evaluate and escalate issues to other teams as necessary

About You

  • 3+ years of experience in customer support activities on desktop and web-based applications
  • Experience in understanding log files from microservices-oriented applications
  • Familiarity with Web Services technologies: RESTful APIs, XML
  • Exposure to Agile methodologies (Scrum, Kanban, SAFe) and DevOps culture/practices
  • Experience with Jira for requirements/story management and work management tools is a plus
  • Competitive base salary, estimated at €45,000-€60,000 per year, depending on qualifications and experience
  • A comprehensive benefits package, including private medical insurance, pension plan, meal tickets, gym sub, very generous holiday allowance, and more

What We Offer

At Travelport, we value our employees' contributions and offer a range of benefits to support their well-being and career growth. As a member of our team, you can expect:

  • A dynamic and supportive work environment
  • Opportunities for professional development and training
  • A competitive salary and benefits package
  • A generous holiday allowance and flexible working hours
  • The chance to work on exciting projects and contribute to the success of a leading travel technology company


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