Customer Service Representative

hace 3 días


Terrassa, Barcelona, España Donaldson A tiempo completo

At Donaldson, we're committed to solving complex filtration challenges and making a difference in the world.

We're seeking a Customer Service Specialist with fluent German and English skills to cover a maternity leave in our Terrassa office.

This role involves handling customer purchasing orders, developing strong relationships with assigned accounts, and supporting the sales team to drive market growth in the DACH region.

The ideal candidate will have strong communication and administration skills, with previous experience in customer service, administration, or logistics.

Key Responsibilities:

  • Process, monitor, and follow-up on customers' purchasing orders.
  • Ensure effective service and administrative support for assigned customers.
  • Provide delivery commitment to customers and follow-up on order activity.
  • Manage invoice creation, corrections, and returns.
  • Receive and process customer inquiries on standard pricing, lead-time, products, and availability.
  • Coordinate with internal departments to maintain awareness of customer activities.

Relevant Experience and Skills:

  • Minimum 1 year of experience in customer service, administration, or logistics.
  • Working knowledge of MS Office packages and Outlook.
  • Knowledge of Oracle R12, incoterms, payment terms, and CRM are an asset.
  • Fluent German & English.
  • Flexibility, ability to multitask, manage time, and adapt to changes.
  • Pro-active attitude, ability to take decisions when necessary.

We offer a multicultural work environment, flexible working schedule, daily shuttle bus, competitive salary, monthly meal allowance, and hybrid working model.



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