Customer Service Representative

hace 1 mes

Terrassa, Barcelona, España Donaldson A tiempo completo

At Donaldson, we're committed to solving the world's most complex filtration challenges. As a Customer Service Specialist, you'll be part of our Mobile Solutions Customer Service team, located in Terrassa, Barcelona.

This role is ideal for individuals with strong communication and administration skills, who have previous experience in customer service, administration, or logistics.

Key Responsibilities:

  • Process, monitor, and follow-up on customers' purchasing orders
  • Ensure effective service and administrative support for assigned customers
  • Provide delivery commitment to customers and follow-up on order activity
  • Manage invoice creation, corrections, and return of material activities
  • Receive and process customer inquiries on standard pricing, lead-time, products, and availability
  • Coordinate internally with other departments to keep all aware of customer activities

Requirements:

  • Minimum of 1 year of experience in customer service, administration, or logistics
  • Working knowledge of MS Office packages and Outlook
  • Knowledge of Oracle R12, incoterms, payment terms, and CRM are an asset
  • Native level of English is a must
  • Flexibility, ability to multitask, manage time, and adapt to changes
  • Pro-active attitude, ability to take decisions when necessary, and be a team player

What We Offer:

  • Permanent contract with career development
  • Flexible work schedule
  • Hybrid working model (3 days of remote working per week)
  • Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
  • Attractive compensation package (including meal allowance & telework expenses)
  • Social benefits after one year (including health and life insurance, and pension plan)
  • Free coffee & fruit during office days, Spanish lessons, and multicultural work environment

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