Customer Service Representative

hace 3 semanas

Terrassa, Barcelona, España Donaldson A tiempo completo

At Donaldson, we're committed to solving the world's most complex filtration challenges. As a Customer Service Specialist, you'll be part of our Industrial Filtration Customer Service team located in Terrassa, Barcelona.

This role is ideal for candidates with strong communication and administration skills, as well as previous experience in customer service, administration, or logistics.

Key Responsibilities:

  • Process, monitor, and follow-up customers' purchasing orders
  • Ensure effective service and administrative support for the assigned customers
  • Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
  • Manage invoice creation, corrections, and the return of the material activities
  • Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
  • Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Relevant Experience and Skills:

  • Minimum of 1 year of experience in customer service, administration, or logistics
  • Working knowledge of MS Office packages and Outlook
  • Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
  • Fluent Czech or Slovak, as well as English
  • Flexibility, ability to multitask, to manage time and to adapt to changes
  • Pro-active attitude, ability to take decisions when necessary, and to be a team player

What We Offer:

  • Permanent contract
  • Flexible work schedule (7.30 - 9.30 to 16.30 - 18.30)
  • Hybrid model (3 days of remote working per week)
  • Presential onboarding process for 2 months period
  • Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
  • Attractive compensation package (including meal allowance & telework expenses)
  • Social benefits are offered after one year (including health and life insurance, and pension plan)
  • Free coffee & fruit during office days, and Spanish lessons outside of working hours
  • International work environment & career development

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