Customer Service Specialist DACH

hace 3 semanas

Terrassa, Barcelona, España Donaldson A tiempo completo

At Donaldson, we're committed to solving the world's most complex filtration challenges. As a Customer Service Specialist, you'll be part of our Industrial Solutions team, supporting the sales team to drive market growth in the DACH region.

Key Responsibilities:

  • Process and follow-up on customers' purchasing orders
  • Ensure effective service and administrative support for assigned customers
  • Provide delivery commitment to customers and follow-up on order activity
  • Manage invoice creation, corrections, and material returns
  • Receive and process customer inquiries on standard pricing, lead-time, products, and availability
  • Coordinate internally with sales, logistics, finance, and production teams

Requirements:

  • Minimum 1 year of experience in customer service, administration, or logistics
  • Working knowledge of MS Office packages and Outlook
  • Knowledge of Oracle R12, incoterms, payment terms, and CRM are an asset
  • Native or fluent level of German and fluent English
  • Flexibility, ability to multitask, and adapt to changes

What we offer:

  • Permanent contract with career development
  • Flexible work schedule (7.30 - 9.30 to 16.30 - 18.30)
  • Hybrid working model (3 days of remote working per week)
  • Shuttle bus from Plaza España to our office
  • Attractive compensation package (including meal allowance & telework expenses)
  • Social benefits after one year (including health and life insurance, and pension plan)
  • Free coffee & fruit during office days, Spanish lessons, and multicultural work environment

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