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Terrassa, Barcelona, España Donaldson A tiempo completoAbout UsDonaldson is a leading technology and innovation company dedicated to solving the world's most complex filtration challenges.
Customer Service Specialist DACH
hace 1 mes
At Donaldson, we're dedicated to solving the world's most complex filtration challenges. Our team is passionate about making a difference, and we're looking for a talented Customer Service Specialist to join us in the DACH region.
This role is perfect for a customer-focused individual with strong communication and administration skills. As a Customer Service Specialist, you'll be responsible for handling customers' purchasing orders, developing strong relationships with assigned accounts, and providing exceptional service and administrative support.
Key responsibilities include:
- Processing, monitoring, and following up on customers' purchasing orders
- Ensuring effective service and administrative support for assigned customers
- Providing delivery commitment to customers and following up on order activity
- Managing invoice creation, corrections, and returns
- Receiving and processing customer inquiries on standard pricing, lead-time, products, and availability
- Coordinating internally with sales, logistics, finance, and production teams
Requirements include:
- Minimum 1 year of experience in customer service, administration, or logistics
- Working knowledge of MS Office packages and Outlook
- Knowledge of Oracle R12, incoterms, payment terms, and CRM are an asset
- Native or fluent level of German and English
- Flexibility, ability to multitask, and adapt to changes
- Pro-active attitude and ability to take decisions when necessary
We offer a permanent contract with career development opportunities, flexible work schedule, hybrid working model, and attractive compensation package. Join our team and be part of a culture that values collaboration, innovation, and making a meaningful impact.
