Customer Service Representative, German

hace 1 mes


Terrassa, Barcelona, España Donaldson A tiempo completo
About Donaldson

Donaldson is a leading technology and innovation company dedicated to solving complex filtration challenges. Our commitment to excellence drives us to continuously evolve and meet the ever-changing needs of our customers.

Salary Information

We offer a competitive salary for this position, estimated to be around $45,000 per year, based on industry standards and location in Terrassa, Spain. Additionally, we provide a monthly meal allowance and hybrid working model with 3 days of remote work per week.

Job Description

This role is focused on providing exceptional customer service as a Customer Service Specialist with fluent German and English skills. The ideal candidate will have strong communication and administration skills, with previous experience in customer service, administration, or logistics.

The selected candidate will be responsible for handling customers' purchasing orders, developing strong relationships with assigned accounts, and supporting the sales team to drive market growth in the DACH region.

  • Process, monitor, and follow-up on customers' purchasing orders
  • Ensure effective service and administrative support for assigned customers
  • Provide delivery commitments to customers and follow up on order activity
  • Manage invoice creation, corrections, and material return activities
  • Receive and process customer inquiries on standard pricing, lead time, products, and availability
  • Coordinate internally with other departments to maintain awareness of customer activities
Required Skills and Qualifications

To succeed in this role, you will need:

  • Minimum 1 year of experience in customer service, administration, or logistics
  • Working knowledge of MS Office packages and Outlook
  • Knowledge of Oracle R12, incoterms, payment terms, and CRM (an asset)
  • Fluent German and English skills
  • Flexibility, ability to multitask, manage time, and adapt to changes
  • Pro-active attitude, decision-making skills, and ability to prioritize tasks
Benefits

We offer a range of benefits to support your career growth and well-being:

  • Multicultural work environment
  • Temporary position (6 months) to cover a maternity leave
  • Flexible working schedule (7:30 - 9:30 to 16:30 - 18:30)
  • Daily shuttle bus from Pl. Cataluña and Pl. España (Barcelona) to our office in Terrassa
  • Competitive salary and monthly meal allowance
  • Hybrid working model (3 days of remote work per week)
  • Initial training in the office for 1 month


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