Customer Service Manager

hace 7 meses

Terrassa, España Donaldson A tiempo completo

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are looking for a Customer Service Manager to be part of Donaldson in Terrassa, Barcelona. This position reports to the Senior Customer Service Manager and offers 60% of remote working (3 days per week).

To be successful in this role, you will need to have excellent leadership and management skills, as well as a good understanding of customer service processes, operations systems, and procedures.

Role Responsibilities:

- Manage the day-to-day operations of a customer service team of 10 people, providing supervision and technical assistance to achieve departmental and organizational goals
- Participate in the recruitment, hiring and on-boarding of new employees
- Plan, organize and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business
- Measure and improve KPI's for departmental performance
- Coordinate staff vacations and backups, to ensure the appropriate coverage of incoming order activities
- Perform annual reviews, appraisals and performance management reviews
- Ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company

Your profile:

- Higher education with administrative and/or commercial orientation preferably
- At least 3 years' experience in team management and people development
- Order management and B2B customer service experience
- Excellent knowledge of MS Office (Excel and PowerPoint), Outlook, BI and Oracle
- Leadership and problem-solving skills, and decision-making methodology
- Fluent in English is a must

What do we offer you?
- Permanent position
- International work environment
- Flexible work schedule (7:30 - 9:30 to 16:30 - 18:30)
- Shuttle bus from Pl. España (Barcelona) to our office (Terrassa)
- Hybrid working model after the initial training in the office (2 months)
- Competitive salary & monthly meal allowance
- Social benefits will be offered after one year with us
- Free coffee & fruit during office days

LI-GP1

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

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