Customer Service Export

hace 2 meses

Terrassa, España Donaldson A tiempo completo

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are hiring for a Customer Service Specialist with fluent English to be part of the Industrial Filtration Customer Service team located in Terrassa, Barcelona.

Key Responsibilities:

- Process, monitor, and follow-up customers' purchasing orders
- Ensure effective service and administrative support for the assigned customers
- Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
- Manage invoice creation, corrections, and the return of the material activities
- Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
- Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Relevant Experience and Skills:

- Minimum of 1 year of experience in customer service, administration, or logistics
- Working knowledge of MS Office packages and Outlook
- Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
- Fluent English, other languages are a plus
- Flexibility, ability to multitask, to manage time and to adopt to changes
- Pro-active attitude, ability to take decisions when necessary, and to be a time player

What do we offer you?
- Permanent contract
- Flexible work schedule (7.30 - 9.30 to 16.30 - 18.30)
- Hybrid model (3 days of remote working per week)
- Presential onboarding process for 2 months period
- Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
- Attractive compensation package (including meal allowance & telework expenses)
- Social benefits are offered after one year (including health and life insurance, and pension plan)
- Free coffee & fruit during office days, and Spanish lessons outside of working hours
- International work environment & career development

LI-GP1

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

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