Customer Service Specialist in DACH Region
hace 5 días
We are hiring for a Customer Service Specialist to be part of the Industrial Solutions Customer Service team located in Terrassa, Barcelona.
Responsibilities- Process, monitor, and follow-up customers' purchasing orders
- Ensure effective service and administrative support for the assigned customers
- Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
- Manage invoice creation, corrections, and the return of the material activities
- Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
- Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities
- Minimum of 1 year of experience in customer service, administration, or logistics
- Working knowledge of MS Office packages and Outlook
- Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
- Native or fluent level of German, as well as fluent English
- Flexibility, ability to multitask, to manage time and to adapt to changes
- Pro-active attitude, ability to take decisions when necessary, and to be a time player
- Permanent contract with career development
- Flexible work schedule (7.30 - 9.30 to 16.30 - 18.30)
- Hybrid working model (3 days of remote working per week)
- Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
- Presential onboarding process for 2 months
- Attractive compensation package (including meal allowance & telework expenses)
- Social benefits are offered after one year (including health and life insurance, and pension plan)
- Free coffee & fruit during office days, Spanish lessons, and multicultural work environment
Our estimated salary range for this position is approximately €40,000 - €60,000 per annum, depending on experience and qualifications.
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