Customer Service Specialist in DACH Region

hace 5 días


Terrassa, Barcelona, España Donaldson A tiempo completo
Job Description

We are hiring for a Customer Service Specialist to be part of the Industrial Solutions Customer Service team located in Terrassa, Barcelona.

Responsibilities
  • Process, monitor, and follow-up customers' purchasing orders
  • Ensure effective service and administrative support for the assigned customers
  • Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
  • Manage invoice creation, corrections, and the return of the material activities
  • Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
  • Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities
Requirements
  • Minimum of 1 year of experience in customer service, administration, or logistics
  • Working knowledge of MS Office packages and Outlook
  • Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
  • Native or fluent level of German, as well as fluent English
  • Flexibility, ability to multitask, to manage time and to adapt to changes
  • Pro-active attitude, ability to take decisions when necessary, and to be a time player
What We Offer
  • Permanent contract with career development
  • Flexible work schedule (7.30 - 9.30 to 16.30 - 18.30)
  • Hybrid working model (3 days of remote working per week)
  • Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
  • Presential onboarding process for 2 months
  • Attractive compensation package (including meal allowance & telework expenses)
  • Social benefits are offered after one year (including health and life insurance, and pension plan)
  • Free coffee & fruit during office days, Spanish lessons, and multicultural work environment

Our estimated salary range for this position is approximately €40,000 - €60,000 per annum, depending on experience and qualifications.



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