Customer Service Representative

hace 3 semanas

Terrassa, Barcelona, España Donaldson A tiempo completo

At Donaldson, we're committed to solving the world's most complex filtration challenges. We're a technology and innovation leader, continuously evolving to meet the filtration needs of our changing world.

We're seeking a Customer Service Specialist with native-level English to join our Mobile Solutions Customer Service team in Terrassa, Barcelona.

This role involves handling customers' purchasing orders, developing strong relationships with assigned accounts, and supporting the sales team to drive market growth in the UK & Ireland.

Key responsibilities include:

  • Processing, monitoring, and following up on customers' purchasing orders
  • Ensuring effective service and administrative support for assigned customers
  • Providing delivery commitments to customers and following up on order activity
  • Managing invoice creation, corrections, and material returns
  • Receiving and processing customer inquiries on standard pricing, lead times, products, and availability
  • Coordinating with internal departments to keep all aware of customer activities

Requirements include:

  • Minimum 1 year of experience in customer service, administration, or logistics
  • Working knowledge of MS Office packages and Outlook
  • Knowledge of Oracle R12, incoterms, payment terms, and CRM are an asset
  • Native-level English is a must
  • Flexibility, ability to multitask, manage time, and adapt to changes
  • Pro-active attitude, ability to take decisions when necessary, and be a team player

We offer:

  • Permanent contract with career development
  • Flexible work schedule (7:30 - 9:30 to 16:30 - 18:30)
  • Hybrid working model (3 days of remote working per week)
  • Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
  • Presential onboarding process for 2 months
  • Attractive compensation package (including meal allowance & telework expenses)
  • Social benefits after one year (including health and life insurance, and pension plan)
  • Free coffee & fruit during office days, Spanish lessons, and multicultural work environment

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