Customer Service Representative for New Balance
hace 2 semanas
About the Position
We are seeking a skilled Customer Service Representative to join our team at CPM International. As a key member of our global client support team, you will be responsible for delivering exceptional customer experiences through various communication channels.
Key Responsibilities
- Provide timely and accurate responses to customer inquiries via phone, email, chat, and social media
- Analyze customer issues and offer personalized solutions
- Develop a deep understanding of New Balance products and services
- Participate in ongoing training and development to enhance product knowledge and customer service skills
- Embark on proactive problem-solving and teamwork to meet customer needs
Requirements
To succeed in this role, you will need:
- A strong command of the English language with impeccable grammar and spelling skills
- A genuine passion for delivering outstanding customer service
- The ability to empathize with customers and handle sensitive calls with care
- Excellent administrative skills with attention to detail
- A professional attitude and proactive approach to problem-solving
What We Offer
As a valued member of our team, you can expect:
- A competitive salary of €16,153.84
- Top performance incentives
- 24 calendar days of paid annual leave
- Paid bank holidays and an extra day off
- Ongoing training and development opportunities
- Access to a wide range of exclusive employee benefits and perks
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