Customer Service Representative for New Balance

hace 2 semanas


Barcelona, Barcelona, España CPM A tiempo completo

About the Position

We are seeking a skilled Customer Service Representative to join our team at CPM International. As a key member of our global client support team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities

  • Provide timely and accurate responses to customer inquiries via phone, email, chat, and social media
  • Analyze customer issues and offer personalized solutions
  • Develop a deep understanding of New Balance products and services
  • Participate in ongoing training and development to enhance product knowledge and customer service skills
  • Embark on proactive problem-solving and teamwork to meet customer needs

Requirements

To succeed in this role, you will need:

  • A strong command of the English language with impeccable grammar and spelling skills
  • A genuine passion for delivering outstanding customer service
  • The ability to empathize with customers and handle sensitive calls with care
  • Excellent administrative skills with attention to detail
  • A professional attitude and proactive approach to problem-solving

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of €16,153.84
  • Top performance incentives
  • 24 calendar days of paid annual leave
  • Paid bank holidays and an extra day off
  • Ongoing training and development opportunities
  • Access to a wide range of exclusive employee benefits and perks


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