Software Support Specialist

hace 4 semanas


Zaragoza, Zaragoza, España Elekta A tiempo completo
Field Software Support Specialist Role

As a Field Software Support Specialist at Elekta, you will be the primary point of contact for customers seeking product support. Your expertise will be essential in troubleshooting product issues in a live clinical environment, prioritizing activities to ensure clinical system down problems receive immediate attention, and documenting all support activities in line with Elekta policies and procedures.

Key Responsibilities:
• Troubleshoot product issues in a live clinical environment
• Prioritize activities to ensure clinical system down problems receive immediate attention
• Document all support activities in line with Elekta policies and procedures
• Resolve and/or escalate cases as required
• Attend internal and external training as required
• Visit customer sites to investigate and resolve product issues

What You'll Bring:
• Strong communication and interpersonal skills
• Ability to work in a collaborative environment
• Commitment to delivering exceptional support

About Elekta:
Elekta is a leading provider of cancer care solutions. We are committed to enhancing healthcare delivery and improving patient outcomes. If you are a motivated and skilled individual who is passionate about supporting our customers, we invite you to apply for this exciting opportunity.

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