Product Support Specialist

hace 4 semanas


Zaragoza, Zaragoza, España Board Deutschland Gmbh A tiempo completo

At Board, we empower businesses to drive growth and profitability through advanced analytics and forecasting. Our team is passionate about delivering exceptional customer experiences, and we're seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team. As a Product Support Specialist, you will acquire deep knowledge of the Board Platform to become a trusted technical advisor, both internally and externally. You will deliver value to our customers by maintaining a high level of technical skills and proactivity in problem-solving. Your key objectives will be to investigate complex incidents, work on open product-related cases, and communicate with customers via email, calls, and ticketing platforms. You will also research and document issues as Knowledge Base articles and collaborate with different Board teams to resolve highly complex technical issues. Meet Board's Premium Support obligations to customers and ensure adherence thereto.



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  • Zaragoza, Zaragoza, España Board Deutschland Gmbh A tiempo completo

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