Field Software Support Specialist
hace 1 día
Are you passionate about delivering exceptional support to healthcare professionals? We're looking for a skilled Field Software Support Specialist to join our team at Elekta Ab.
About the RoleAs a Field Software Support Specialist, you will be the primary point of contact for customers seeking product support. You will troubleshoot product issues in a live clinical environment, prioritize activities to ensure clinical system down problems receive immediate attention, and document all support activities in line with Elekta policies and procedures.
Key Responsibilities- Provide timely and professional support to customers through phone, email, and our customer portal.
- Troubleshoot product issues in a live clinical environment and prioritize activities to ensure clinical system down problems receive immediate attention.
- Document all support activities in line with Elekta policies and procedures.
- Resolve and/or escalate cases as required.
- Attend internal and external training as required and demonstrate knowledge and skills obtained from training.
- Visit customer sites to investigate and resolve product issues.
- Prioritize and manage cases in an efficient and professional manner.
- Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution.
To be successful in this role, you will need strong communication and interpersonal skills, as well as the ability to work in a collaborative environment. You will also need to be flexible and able to travel at short notice.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're passionate about delivering exceptional support and are committed to delivering exceptional results, we invite you to apply for this exciting opportunity.
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