Software Field Service Engineer

hace 1 día

Zaragoza, Zaragoza, España Eaton A tiempo completo
About Eaton

Eaton Corporation is a leading energy management company that has been in business for over 100 years. With a revenue of $22.3 billion in 2023, we provide energy-efficient solutions to our customers, enabling them to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably.

Job Summary

We are seeking a highly skilled Technical Field Service Specialist to join our team in EMEA. As a technical leader, you will work on EPMS/DCIM/SCADA projects in the field, providing on-site service to ensure maximum customer satisfaction and loyalty.

Key Responsibilities
  • Provide on-site hardware installation and software pre-configuration of Power Management and control systems and next-generation Power Monitoring and SCADA platforms.
  • Work with software configuration engineer on site to implement system integration, installation, start-up, maintenance, de-bugging, pre-configuration, pre-commissioning, FAT, SAT, and training.
  • Work with and provide troubleshooting and technical support for junior Field Service Representatives as they execute jobs in the field.
  • Create a collaborative, can-do, result-oriented working environment within the team.
  • Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
  • Assist with procurement and maintenance of PPE for field resources.
  • Provide timely, detailed, and accurate site reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
  • Provide project execution team feedback and contribute to working process, engineering capability, and resource review.
  • Work with senior management for hiring, training, coaching, and team building.
  • Provide customers with basic technical support and on-site information via phone or on-site consultation.
Qualifications
  • Computer science or electrical engineering background, suitable education/qualifications.
  • Relevant years of service experience, providing field service for engineering projects of complex working scope.
  • Skills: Familiarity with EPMS/DCIM/BMS software offerings as well as associated products such as SQL and MS/Linux OS. Networking knowledge and certifications. Virtualization experience (VMware, Hyper-V). Teamwork, communication skills, customer focus, and flexibility. Ability to work together with different cultures and follow instructions. Mobility to travel within the EMEA at short notice.
What We Offer
  • Being part of a company that has a major impact on the energy industry.
  • Work in a company committed to inclusion & diversity and sustainability.
  • Annual mentoring program, Eaton University, a reward and recognition system.

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