Medical Device Field Service Engineer

hace 1 día

Zaragoza, Zaragoza, España Mindray India A tiempo completo
Field Service Engineer PMLS Expert

Location: Madrid, Spain

Salary: Highly Competitive + Excellent Benefits + Career Enhancement

Join Mindray, one of the fastest growing med-tech companies globally, as a highly experienced and well-versed PMLS expert. As a Field Service Engineer, you will demonstrate creativity and innovation within our ultra-ambitious team, disrupting the market.

Your Responsibilities:
  • Remote support to distributors engineers and end users
  • Internal technical support to service sales and operation department
  • Field service delivery to end users across Spain and Portugal
  • Take responsibility for the effective management of your designated service area, including promoting new contracts and liaising with customers for renewals
  • Take a project management role for installations within assigned service territory and coordinating the installation of large orders if required
  • Completing all planned preventative maintenance (PPM) visits on time and to the levels outlined in the service manual
  • Assist sales and marketing team with tender opportunities as technical support and to promote service contracts
  • Maintaining tools and test equipment properly and liaising with the Service Supervisor / Manager to ensure they are calibrated
  • Maintenance of spare parts inventory, company vehicle and other company equipment and supplies
  • Occasional training of clinical staff on designated equipment
  • Responsible for tracking and maintaining both parts and loaner inventories allocated to them
What we are looking for in you:
  • Anaesthesia Field service experience is critical
  • Extensive knowledge of Defibrillators, Patient Monitors, and other medical device capital equipment is vital
  • Experience of working in Spain requiring no company sponsorship to join our business
  • Experience of providing training on medical devices capital equipment
  • Highly customer-focused along with your hunger to achieve more, this role has significant development potential for the right candidate
  • Technically proficient in the troubleshooting, repair, and calibration of all medical products
  • Evidence of emotional intelligence is critical
  • An ability to address customer requests through strong listening skills
  • Excellent communication and interpersonal skills with an aptitude for building strong relationships
  • Proven negotiation skills with a problem-solving attitude

This role is office-based in Madrid and must be flexible to travel when required. Fluent in Spanish with a business level in English.

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