Technical Account Manager
hace 7 días
Sinch, a leading Customer Communication Cloud company, directly powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. With over 150,000 businesses worldwide relying on us for their customer communication needs, we dream big for our company, customers, and employees.
About the RoleAs a Technical Account Manager, you will own the complete client lifecycle of onboarding, adoption, expansion, and renewal. Your goal is to drive faster 'time to value' and improve the overall experience for our clients. To achieve this, you will understand clients' objectives and how they translate to outcomes, ensuring they become ambassadors of our platform (testimonials, references, etc.).
You will identify opportunities for upselling and cross-selling and close them. Partnering with clients, you will advise on best practices, leveraging your expertise to drive growth and success. In this role, you will work closely with cross-functional colleagues and external partners to ensure seamless collaboration.
The ideal candidate has:
- Minimum 3 years' experience as a Technical Account Manager or equivalent role
- Experience in a Tech or SaaS company
- Fluency in German and English (required)
- Some level of Italian or Spanish (desired)
We offer a competitive salary package of approximately $100,000 per year, based on location and experience. Our benefits adjust regionally to support employees and help them thrive in every stage of life. We provide valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.
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