Sales Operations Manager
hace 6 días
About the Role
The Sales Operations Manager will play a critical role in supporting the country lead with all aspects of product installation and maintenance in Spain as we continue to expand our business. This individual will build and maintain strong relationships with internal and external partners, including service providers, host partners, technology and product management, and the local business development team.
Key Responsibilities
- Manage the end-to-end installation and maintenance process for Pickup And Return Points.
- Execute service roll-out on-time and drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
- Monitor performance of service providers, including installation and maintenance partners, and internet service providers, and escalate issues as needed.
- Identify opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
- Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
- Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
- Develop materials for service providers and host partners, and report on daily, weekly, monthly KPIs and projects to senior leadership.
- Promote and develop an environment that is receptive and adaptable to business change.
Requirements
- A degree related to engineering or a similar field, as the position requires technical knowledge.
- Relevant experience assessing risks and taking decisions based on assessment.
- Relevant experience analyzing data and tech-literate, with the ability to learn new systems quickly.
- Relevant experience managing multiple priorities and advanced proficiency in written and verbal English and Spanish.
Preferred Qualifications
- Experience in program or operations management, working with hardware and software products.
- Demonstrable experience managing cross-functional and regional programs influencing different stakeholders' groups.
- Experience measuring/optimizing performance and managing third-party resources on a national scale.
- Knowledge of SQL and advanced Microsoft Excel, as well as Six Sigma or Lean certification.
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