Director of Customer Engagement Solutions

hace 4 días


Barcelona, Barcelona, España Gartner A tiempo completo
About the Role

We are seeking a seasoned Senior Research Director with expertise in CRM customer engagement centers and digital customer service platforms to join our research team. The ideal candidate will have in-depth knowledge of leading vendors such as Salesforce, Microsoft, Oracle, and others, as well as experience with omnichannel orchestration, case management, workflow automation, and more.

As a recognized industry thought leader, you will create influential research, market predictions, vendor evaluations, and best practices for top organizations. Your keen eye for problem identification and solution creation will drive your success in this role.

In this position, you will work closely with client leaders, technology leaders, and vendors to provide insights on CRM capabilities, applications, and market direction. You will use your knowledge to generate valuable insights that help executives make informed decisions, solve complex issues, and achieve key business objectives.


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