Key Player in European Customer Support

hace 2 semanas


Madrid, Madrid, España Infotree Global Solutions A tiempo completo
Job Summary

As a Sales Administration Officer at Infotree Global Solutions, you will be the front-line operator for customer interactions in multiple languages. This role requires excellent communication skills, both written and verbal, with fluency in English and one or more additional languages (French, German, Spanish, or Italian).

About the Role

The Sales Administration Officer will be responsible for handling all administrative tasks related to spare part orders, from initial contact with customers to coordination and follow-up of transportation. This includes responding to incoming orders and queries via phone and email, executing order administration tasks in SAP and other internal tools, and ensuring timely and cost-effective transport to customers. Additionally, you will work closely with European market companies' internal departments and participate in Daily Management activities to improve operations.

Main Responsibilities
  • Be the primary point of contact for customers and market companies regarding parts orders and inquiries.
  • Respond to incoming orders and queries via phone and email, utilizing a network of colleagues and external partners for support.
  • Execute order administration tasks in SAP and other internal tools systems.
  • FOLLOW UP ON ORDERS, SERVICE LEVEL AGREEMENTS, AND OTHER KEY MEASUREMENTS.
  • Assure that transport to each customer is done in the right time, and at the lowest cost.
  • Work in close cooperation with the European market companies' internal departments.

Requirements

To be successful in this position, you should possess:
  • Excellent communication and networking skills.
  • Fluency in English and one or more additional languages (French, German, Spanish, or Italian).
  • Ability to take initiatives and drive changes.
  • Service-minded, result-oriented, and able to understand work instructions, work processes, and administrative tools.
  • Able to work independently and together with others towards set goals.

Location and Equipment

This role is based in Lund, Sweden, and involves 100% remote work. Basic phone and laptop equipment will be provided by the company.

Estimated Salary: €45,000 - €55,000 per annum, depending on experience.

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