European Key Accounts Administration Specialist and Business Liaison | Customer Experience Expert
hace 6 días
About the Role:
We are seeking a highly skilled Customer Experience Expert to join our European Key Accounts Administration team as an Administration Specialist and Business Liaison. This role is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences, has strong analytical skills, and is proficient in working with complex systems.
Job Summary:
The successful candidate will provide back-office support to our EKA central team and wider community, ensuring seamless management of our strategic customers across CHEP Europe. You will work closely with Business Development Managers, focusing on general administration, process improvement, and business liaison activities.
Key Responsibilities:
- Act as a Business Partner for EKA Customer Management teams and Central Support functions, ensuring Master Data integrity and customer 'Account Health' at European level.
- Leverage technical expertise to take preventive action, protecting revenue and cash while maximizing customer satisfaction.
- Provide reactive and proactive support, guidance, and issue resolution to pan-European customer contacts, reacting positively to problems identified and undertaking root cause analysis.
- Contribute to securing the integrity of EDI invoicing services.
- Support team tasks, including documentation of internal processes, third-party customer invoice portal maintenance, contract storage, customer site maintenance, delivery of standard customer KPI reports, and ad-hoc reports.
- Identify best practices and areas of potential improvement in Risk and Compliance or operational efficiencies, applying standardization, simplification, and automation where possible.
- Collaborate with the Process Improvement team to understand customer needs, design, and implement best-in-class solutions, improving both customer experience and productivity.
- Participate in customer retention initiatives as needed.
Requirements:
To be successful in this role, you will need:
- A minimum 3-5 years' experience in a pan-European organization.
- A minimum of 2 years' experience in a customer support role.
- Strong analytical background.
- Experience in dealing with complex customer queries.
- Ability to work autonomously and as part of a team.
- Stakeholder Management.
- Project Management.
Preferred Qualifications:
Candidates should possess:
- Excellent technical/analytical skills.
- Strong communication and presentation skills.
- Strong organizational skills.
- Customer focus, listening.
- Business Awareness – Commercial, Finance.
- Self-initiative and results-driven.
- Knowledge of SAP, Salesforce, and AFO.
- Advanced MS Office skills (Outlook, Excel, PowerPoint).
What We Offer:
In exchange for your hard work and dedication, we offer a competitive salary of approximately €60,000 per annum, depending on location and experience, as well as opportunities for professional growth and development in a dynamic, fast-paced environment.
About Brambles:
Brambles is an equal opportunities employer committed to developing a diverse workforce where everyone is treated fairly and has the opportunity to contribute to business success while realizing their potential. If you're looking for a challenging and rewarding career, please apply now to become a part of our team
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