European Key Accounts Administration Specialist and Business Liaison

hace 6 días


Madrid, Madrid, España Brambles A tiempo completo
About the Role

Are you a highly motivated and detail-oriented professional looking for a challenging role in a dynamic organization? We are seeking an experienced European Key Accounts Administration Specialist & Business Liaison to join our team.

Job Summary

The successful candidate will provide back-office support to our EKA central team and the wider EKA community, focusing on the management of our most strategic customers across CHEP Europe. This role involves complex problem-solving, proactive support, and initiative coordination, requiring strong analytical and communication skills.

Key Responsibilities
  1. Customer Management: Act as a business partner for the EKA customer management teams and central support functions, ensuring master data integrity and customer account health at European level.
  2. Revenue Protection: Leverage technical and system expertise to prevent revenue loss and ensure customer satisfaction.
  3. Support and Guidance: Provide reactive and proactive support to pan-European customer contacts on contract compliance, account maintenance, pricing, invoicing, or reporting queries.
  4. EDI Invoicing Services: Contribute to securing the integrity of our EDI invoicing services.
  5. Team Support: Assist with tasks such as documentation of internal processes, maintenance of third-party customer invoice portals, contract storage, customer site maintenance, delivery of standard customer key performance indicator reports, and ad-hoc reports.
  6. Process Improvement: Identify best practices and areas of potential improvement in terms of risk and compliance or operational efficiencies, applying standardization, simplification, and automation where possible.
  7. Customer Retention: Participate in customer retention initiatives as needed.
Requirements
  • Minimum 3-5 years' experience in a pan-European organization.
  • A minimum of 2 years' experience in a customer support role.
  • Strong analytical background.
  • Experience in dealing with complex customer queries.
  • Ability to work autonomously and as part of a team.
  • Stakeholder management.
  • Project management.
Preferred Qualifications
  • Excellent technical/analytical skills.
  • Strong communication and presentation skills.
  • Strong organizational skills.
  • Customer focus, listening.
  • Business awareness – commercial, finance.
  • Self-initiative and results-driven.
  • Knowledge of SAP, Salesforce, and AFO.
  • Advanced MS Office skills (Outlook, Excel, PowerPoint).
Working Environment

This is a hybrid remote role, offering the flexibility to work from home and collaborate with our team members.

Compensation and Benefits

We offer a competitive salary of approximately €50,000 per annum, commensurate with experience, plus benefits, including a comprehensive health insurance plan, retirement savings plan, and generous paid time off.

About Us

CHEP is a global leader in the supply chain solutions industry, providing innovative and sustainable logistics services to over 600,000 customers worldwide. As a Brambles company, we prioritize diversity, equity, and inclusion, creating a workplace that values and celebrates individual differences.



  • Madrid, Madrid, España Brambles A tiempo completo

    At CHEP, we're committed to helping our customers move more goods to more people, in more places than any other organization on earth. Our pioneering and sustainable share-and-reuse business model has earned the trust of the world's biggest brands, who rely on us to transport their goods efficiently, safely, and with less environmental impact. As a European...


  • Madrid, Madrid, España Brambles A tiempo completo

    Job Overview Brambles is a leading provider of supply chain solutions, and we are seeking an experienced European Key Accounts Administration Specialist & Business Liaison to join our team. This role will be responsible for providing back-office support to the EKA central team and the wider EKA community for the management of our most strategic customers...


  • Madrid, Madrid, España Brambles A tiempo completo

    CHEP is a global leader in the supply chain solutions industry, providing innovative and sustainable solutions to help our customers move goods more efficiently, safely, and with less environmental impact. As a European Key Accounts Administration Specialist and Business Liaison, you will play a critical role in supporting our most strategic customers across...


  • Madrid, Madrid, España Brambles A tiempo completo

    Job SummaryThe European Key Accounts Administration Specialist and Business Liaison role is a critical position within Brambles, responsible for providing exceptional support to the European Key Accounts central team and the wider EKA community. This role involves collaborating with Business Development Managers to ensure seamless customer experience,...


  • Madrid, Madrid, España Brambles A tiempo completo

    Job SummaryThe European Key Accounts Administration Specialist and Business Liaison role is a critical position within Brambles, responsible for providing exceptional support to the European Key Accounts central team and the wider community. This role involves complex problem-solving, proactive support, and initiative coordination to drive improvements in...


  • Madrid, Madrid, España Brambles A tiempo completo

    Job DescriptionCHEP is a global leader in the supply chain and logistics industry, with a presence in over 55 countries and a team of 11,000 employees. As a European Key Accounts Administration Specialist and Business Liaison, you will play a critical role in supporting the company's most strategic customers across Europe.The role involves providing...


  • Madrid, Madrid, España Brambles A tiempo completo

    Position PurposeThe role of European Key Accounts Administration Specialist & Business Liaison is to provide back-office support to the EKA central team and the wider EKA community for the management of our most strategic customers across CHEP Europe.This role provides a high level of complex problem solving, proactive support, and some initiative...


  • Madrid, Madrid, España Brambles A tiempo completo

    ### European Key Accounts Administration and Business Liaison#### Job DescriptionAs a key member of the European Key Accounts team, this role provides critical support to the central team and the wider EKA community in managing strategic customer relationships across CHEP Europe. The successful candidate will possess strong analytical skills, excellent...


  • Madrid, Madrid, España Brambles A tiempo completo

    CHEP is a global leader in the supply chain solutions industry, and we're looking for a skilled professional to join our team as a European Key Accounts Administration Specialist and Business Liaison. In this role, you'll provide back-office support to our EKA central team and the wider EKA community, managing our most strategic customers across CHEP...


  • Madrid, Madrid, España Brambles A tiempo completo

    Job DescriptionPosition PurposeThe European Key Accounts Administration Specialist and Business Liaison is responsible for providing back-office support to the central team and wider community for managing strategic customers across Europe for CHEP.This role involves complex problem-solving, proactive support, and initiative coordination, as well as...


  • Madrid, Madrid, España Brambles A tiempo completo

    Customer Experience Expert - European Key Accounts Administration Specialist & Business LiaisonAbout the Role:We are seeking a highly skilled Customer Experience Expert to join our European Key Accounts Administration team as an Administration Specialist and Business Liaison. This role is a fantastic opportunity for someone who is passionate about delivering...


  • Madrid, Madrid, España Brambles A tiempo completo

    Job TitleEuropean Key Accounts Administration Specialist and Business Liaison: Strategic Customer SupportAbout the RoleWe are seeking an experienced European Key Accounts Administration Specialist and Business Liaison to provide back-office support to our EKA central team and wider EKA community. The successful candidate will work closely with Business...


  • Madrid, Madrid, España Brambles A tiempo completo

    Job DescriptionThis role provides a high level of complex problem solving, proactive support, and some initiative coordination. The European Key Accounts (EKA) Administration Specialist & Business Liaison is responsible for providing back-office support to the EKA central team and the wider EKA community for the management of our most strategic customers...


  • Madrid, Madrid, España Brambles A tiempo completo

    Job SummaryThe European Key Accounts Administration Specialist role involves providing high-level support to the central team and European Key Accounts community. This includes contract maintenance, invoicing, and reporting queries, as well as process improvement and business liaison activities.Main ResponsibilitiesAct as a business partner for the EKA...


  • Madrid, Madrid, España Brambles A tiempo completo

    Job SummaryAs a Business Development Manager - European Key Accounts, you will play a crucial role in enabling iconic brands to seamlessly connect with people in a sustainable way. This position will partner with the European Key Account Director to maintain exceptional customer experiences through account health management, negotiation, retention...


  • Madrid, Madrid, España Siemens Mobility A tiempo completo

    Job Title: Business Administration SpecialistJob Summary:We are seeking a highly skilled Business Administration Specialist to join our team at Siemens Mobility. The successful candidate will be responsible for managing financial and commercial aspects of local and international SI EA & EP Contracts.Key Responsibilities:* Manage financial and commercial...


  • Madrid, Madrid, España Business Sweden A tiempo completo

    Business Sweden is seeking a highly skilled Business Incubation and Operations Specialist to join our team in Madrid. As a key member of our organization, you will play a crucial role in helping Swedish businesses expand globally and supporting foreign companies invest in Sweden.The Business Incubation and Operations (BI&O) service is a comprehensive toolbox...


  • Madrid, Madrid, España Ejad A tiempo completo

    About the RoleWe are seeking a highly skilled Oil and Gas Administration Specialist to join our team at Ejad. As an Admin Assistant, you will play a crucial role in ensuring the smooth operation and user support of our business systems.Your Key ResponsibilitiesEnsure the integrity of our business systems, preparing detailed reports and providing analysis for...


  • Madrid, Madrid, España Wedlake Bell A tiempo completo

    Job SummaryWe are seeking an experienced Trust and Estate Administration Specialist to join our team at Wedlake Bell. As a key member of our Private Client group, you will be responsible for managing and administering routine client trusts and estates, ensuring compliance with legal requirements and client instructions.About UsWedlake Bell is a Top 100 law...


  • Madrid, Madrid, España Brambles A tiempo completo

    About the RoleWe are seeking an experienced Pan-European Customer Support Specialist to join our CHEP Europe team. As a key member of our EKA community, you will provide back-office support to our most strategic customers across Europe. This exciting opportunity offers a challenging and rewarding environment where you can apply your skills and experience to...