European Key Accounts Administration Specialist and Business Liaison
hace 4 semanas
CHEP is a global leader in the supply chain and logistics industry, with a presence in over 55 countries and a team of 11,000 employees. As a European Key Accounts Administration Specialist and Business Liaison, you will play a critical role in supporting the company's most strategic customers across Europe.
The role involves providing back-office support to the European Key Accounts central team and the wider EKA community, with a focus on complex problem-solving, proactive support, and initiative coordination. You will work closely with Business Development Managers to provide an effective resolution in a timely manner and drive improvements in customer experience.
Key Responsibilities:
- Act as a Business Partner for the EKA Customer Management teams and Central Support functions, ensuring Master Data integrity and customer Account Health at European level.
- Leverage technical and system expertise to take preventive action to protect revenue and cash, and ensure customer satisfaction is maximized.
- Provide reactive and proactive support and guidance to pan-European customer contacts in contract compliance, account maintenance, pricing, invoicing, or reporting queries.
- Contribute to securing the integrity of EDI invoicing services.
- Support team tasks, including documentation of internal processes, maintenance of third-party customer invoice portals, contract storage, customer sites maintenance, delivery of standard customer Key Performance Indicator reports, and ad hoc reports.
Requirements:
- Minimum 3-5 years' experience in a pan-European organization.
- Minimum 2 years' experience in a customer support role.
- Strong analytical background.
- Experience in dealing with complex customer queries.
- Ability to work autonomously and as part of a team.
- Stakeholder Management.
- Project Management.
- Skills and Knowledge:
- Excellent technical / analytical skills.
- Strong communication and presentation skills.
- Strong organisational skills.
- Customer focus, listening.
- Business Awareness Commercial, Finance.
- Self-initiative and results driven.
- Knowledge of SAP, Salesforce, and AFO.
- Advanced MS Office skills (Outlook, Excel, Power Point).
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
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Madrid, Madrid, España Brambles A tiempo completoJob Title: European Key Accounts Administration Specialist and Business LiaisonCHEP is a global leader in the supply chain and logistics industry, with a presence in over 55 countries and a team of 11,000 employees. We are seeking a highly skilled and experienced European Key Accounts Administration Specialist and Business Liaison to join our team.Job...
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Madrid, Madrid, España Brambles A tiempo completoJob SummaryThe European Key Accounts Administration Specialist and Business Liaison plays a critical role in supporting the EKA central team and the wider EKA community in managing our most strategic customers across CHEP Europe.This role involves providing back-office support, complex problem-solving, proactive support, and initiative coordination to drive...
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Madrid, Madrid, España Brambles A tiempo completoJob SummaryThe European Key Accounts Administration Specialist and Business Liaison role is a critical position within the EKA central team, responsible for providing back-office support to the management of our most strategic customers across CHEP Europe.This role involves complex problem-solving, proactive support, and initiative coordination, requiring...
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