European Key Accounts Administration Specialist and Business Liaison
hace 4 semanas
Job Summary
The European Key Accounts Administration Specialist and Business Liaison role is a critical position within the EKA central team, responsible for providing back-office support to the management of our most strategic customers across CHEP Europe.
This role involves complex problem-solving, proactive support, and initiative coordination, requiring collaboration, teamwork, stakeholder coordination, and communication to drive improvements in customer experience.
The successful candidate will work closely with Business Development Managers and be responsible for general administration, process improvement, and business liaison activities for the EKA community.
Key Responsibilities
- Act as a Business Partner for the EKA Customer Management teams and Central Support functions, ensuring Master Data integrity and customer "Account Health" at European level.
- Leverage technical and system expertise to protect revenue and cash, ensuring customer satisfaction is maximized.
- Provide reactive and proactive support and guidance to pan-European customer contacts in contract compliance, account maintenance, pricing, invoicing, or reporting queries.
- Contribute to securing the integrity of EDI invoicing services.
- Support team tasks, including documentation of internal processes, maintenance of third-party customer invoice portals, contract storage, customer sites maintenance, delivery of standard customer Key Performance Indicator reports, and ad hoc reports.
- Identify best practices and areas of potential improvement in Risk and Compliance or operational efficiencies, applying standardisation, simplification, and automation where possible.
- Support the department's Process Improvement team in understanding strategic customer needs, working cooperatively with the department and customers to design and implement best-in-class solutions.
- Participate in customer retention initiatives as needed.
Requirements
- Minimum 3-5 years' experience in a pan-European organisation.
- A minimum of 2 years' experience in a customer support role.
- Strong analytical background.
- Experience in dealing with complex customer queries.
- Ability to work autonomously and as part of a team.
- Stakeholder Management.
- Project Management.
Preferred Skills and Knowledge
- Excellent technical/analytical skills.
- Strong communication and presentation skills.
- Strong organisational skills.
- Customer focus, listening.
- Business Awareness – Commercial, Finance.
- Self-initiative and results-driven.
- Knowledge of SAP, Salesforce, and AFO.
- Advanced MS Office skills (Outlook, Excel, Power Point).
Language
Full proficiency in English is mandatory.
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