European Key Accounts Administration Specialist and Business Liaison
hace 1 día
This role provides a high level of complex problem solving, proactive support, and some initiative coordination. The European Key Accounts (EKA) Administration Specialist & Business Liaison is responsible for providing back-office support to the EKA central team and the wider EKA community for the management of our most strategic customers across CHEP Europe.
Key Responsibilities- Act as a Business Partner for the EKA Customer Management teams and Central Support functions, working closely together to ensure our Master Data integrity and customer Account Health at European level.
- Leverage technical and system expertise to take preventive action to protect our revenue and cash and ensure that customer satisfaction is maximized.
- Provide reactive and proactive support and guidance to our pan-European customer contacts in any contract compliance-account maintenance-related, pricing, invoicing, or reporting queries.
- Contribute to secure the integrity of our EDI invoicing services.
- Support on team's tasks including the documentation of internal processes, the maintenance of third-party customer invoice portals, contract storage, customer sites maintenance, delivery of standard customer Key Performance Indicator reports and ad hoc reports, etc.
- Minimum 3-5 years' experience in a pan-European organisation
- A minimum of 2 years 'experience in a customer support role
- Strong analytical background
- Experience in dealing with complex customer queries
- Ability to work autonomously and as part of a team
- Stakeholder Management
- Project Management
Excellent technical/analytical skills, Strong communication and presentation skills, Strong organisational skills, Customer focus, listening, Business Awareness – Commercial, Finance, Self-initiative and results driven, Knowledge of SAP, Salesforce, and AFO, Advanced MS Office skills (Outlook, Excel, Power Point).
Estimated salary: €60,000 - €80,000 per year depending on location and experience.
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