Order Management Specialist

hace 1 día


Barcelona, Barcelona, España Xerox A tiempo completo

About Xerox

Xerox is a leading company in office and production print technology, software, and services. We empower clients to work better and sustainably power today's workforce.

Role Purpose and Scope:

The Order Management Agent's main objective is to achieve daily, weekly, and monthly targets for their group. This is achieved by training and deploying resources effectively through the team structure. An operational role that also encompasses key relationships within XE (Country Teams, Management Team, BPO team, Partners & Customers)

Key Responsibilities:

  • Manage designated teamwork-flow to achieve SLA and Targets
  • Input and Process Orders & Returns
  • Validation of Orders and Pricing
  • Management of relevant customer details
  • Ensure compliance with work instructions and corporate guidelines
  • Escalate issues that prevent task completion and achievement of SLA and targets
  • Respond to and action escalations in a timely and professional manner
  • Provide Team Leader with timely and accurate reporting
  • Support the implementation and maintenance of robotic process automation

Requirements:

  • Minimum 1 year experience within a finance organization
  • University Level education (desirable)
  • Fluency in Dutch and English, both written and verbal
  • Results-driven and team-oriented
  • Ability to work on own initiative and adapt to changing environments
  • Excellent communication and quality-oriented skills

What We Offer:

  • Full-time contract
  • Competitive salary and bonus scheme
  • Individual development plan with growth opportunities
  • Interesting projects, like RPA development and OTC process improvements
  • Excellent work environment and social committee
  • Discounted access to gyms and sports facilities
  • Flexible working hours
  • Generous relocation package
  • Flexible salary program
  • Life and accident insurance


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