Order Management Specialist with Dutch Language Expertise
hace 4 semanas
About Xerox
Xerox is a leading company in office and production print technology, software, and services. We empower clients to work better, sustainably, and efficiently.
Job Purpose and Scope:
The Order Management Specialist will achieve daily, weekly, and monthly targets by effectively training and deploying resources through the team structure. This role involves key relationships within Xerox, including Country Teams, Management Team, BPO team, Partners, and Customers.
Key Responsibilities:
- Manage teamwork-flow to achieve SLA and Targets
- Process Orders & Returns
- Validate Orders and Pricing
- Manage customer details
- Ensure compliance with work instructions and corporate guidelines
- Escalate issues that prevent task completion and achievement of SLA and targets
- Respond to and action escalations
- Provide timely and accurate reporting
- Support robotic process automation implementation and maintenance
Requirements:
- Minimum 1 year experience in a finance organization
- University Level education (desirable)
- Fluency in Dutch and English (written and verbal)
- Results-driven and team-oriented
- Ability to work independently and adapt to changing environments
- Excellent communication and quality-oriented skills
- Self-motivated and willing to learn new skills
- Computer literate
What We Offer:
- Full-time contract
- Competitive salary and bonus scheme
- Individual development plan with growth opportunities
- Interesting projects, like RPA development and OTC process improvements
- Excellent work environment and social committee
- Discounted access to gyms and sports facilities
- Flexible working hours
- Generous relocation package
- Flex salary program
- Life and accident insurance
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