Order Management Specialist with Dutch
hace 5 días
About Xerox
Xerox is a leading company in the field of office and production print technology, software, and services. We have been redefining the workplace experience for over 100 years, harnessing our leadership position to sustainably power today's workforce.
Role Purpose and Scope:
The Order Management Agent's main objective is to achieve daily, weekly, and monthly targets for their group by training and deploying resources effectively through the team structure. This operational role encompasses key relationships within XE (Country Teams, Management Team, BPO team, Partners & Customers).
Key Responsibilities:
- Manage designated teamwork-flow to achieve SLA and Targets
- Input and Process Orders & Returns
- Validation of Orders and Pricing
- Management of relevant customer details
- Ensure compliance with work instructions and corporate guidelines
- Escalate issues that prevent task completion and achievement of SLA and targets
- Respond to and action escalations in a timely and professional manner
- Provide Team Leader with timely and accurate reporting
- Support the implementation and maintenance of robotic process automation
Requirements:
- Minimum 1 year experience in a finance organization
- University Level education (desirable)
- Fluency in Dutch and English, both written and verbal
- Results-driven and team-oriented
- Ability to work independently and adapt to a changing environment
- Excellent communication and quality-oriented skills
- Self-motivated and willing to learn new skills
- Computer literate
What We Offer:
- Full-time contract
- Competitive salary and bonus scheme
- Individual development plan with growth opportunities
- Interesting projects, such as RPA development and data reports
- Excellent work environment and social committee
- Discounted access to gyms and sports facilities
- Flexible working hours
- Generous relocation package
- Flex salary program
- Life and accident insurance
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